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SHIPPING AND HANDLING:
Same day shipping for orders received by Noon M-F. Most orders are delivered within 3-5 Business Days from the time your order was shipped.
STANDARD DELIVERY: Orders under $9 will go out regular US Mail. (This will only affect kitchen covers and sliders.) For orders totalling more than $9, you can choose from several shipping methods. Fedex Ground - Home Delivery Charges are determined by the total value of your order. (See chart below.)
| Merchandise Total | Shipping Charges |
| Up to $30.00 | $4.50 |
| $30.01 to $50.00 | $6.50 |
| $50.01 to $74.99 | $7.50 |
| $75.00 and Over (Continental US) | Free Shipping |
| $75.00 and Over (AK & HI) | $10.00 |
EXPEDITED SHIPPING: Fedex expedited shipping charges will apply. Please see the checkout page to calculate your exact shipping charges.
SHIPPING TO HAWAII AND ALASKA: All orders will be shipped USPS Priority Mail. Shipping charges calculated as per merchandise total. Free shipping does not apply.
SHIPPING TO CANADA:
Please call us at 1-800-555-2767 x2014 so we can direct you to a Canadian retailer of our products.
CREDIT CARD ACCEPTANCE:
We currently accept MasterCard, Visa, American Express, and Discover.
30-DAY MONEY-BACK GUARANTEE
Microplane® offers only the highest quality goods. If you are not satisfied with your purchase, simply return the item in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs. If you have any questions or concerns regarding your order, please send an email to our customer service department at info@microplane.com.
FOR INTERNATIONAL ORDERS:
Microplane International
Mueggenburgerstrasse 13-15
20539 Hamburg, Germany
Tel: +49 (040) 5946 4365
Fax: +49 (040) 5946 4366
Email: info@microplaneintl.com
Office Hours: 9:00 AM till 5:00 PM (+1 GMT) from Monday to Friday
TO ORDER BY MAIL:
Please send check or money order to :
Microplane® Direct
2401 E. 16th St.
Russellville, AR 72802
RETURN POLICY
If you are not completely satisfied with this Microplane® product for any reason, please return it for exchange or merchandise credit. A copy of the customer receipt must accompany all returns. A refund will be issued only to the original credit card.
RETURN ITEMS TO THIS ADDRESS:
Microplane Direct
2401 E. 16th St.
Russellville, AR 72802
Please ship by trackable means. (UPS or FedEx preferred)
If you have any questions about our return policy, please call us at (800) 555-2767,
8:00 a.m. CST - 4:00 p.m. CST, Monday - Friday